What must operators maintain for transparency?

• A. Internal sales records only for management.
• B. Price lists that must be available to the public.
• C. Customer survey results.
• D. Employee shift schedules.

Answer: (B)

Public transparency in funeral services centers on making price information accessible to everyone. Operators must maintain a current price list of all goods and services they offer and ensure that this list is available to the public. This helps consumers compare options, understand exactly what they’ll be charged, and avoid hidden fees. The price list should be easily accessible—posted in the sales area of the establishment, available on the website, or provided to a prospective client upon request—and updated whenever prices change. Internal records, customer surveys, and employee schedules aren’t about public pricing transparency and don’t fulfill this requirement.